A Question for Reed Hein

Since the company’s founding, Timeshare Exit Team has deceived consumers about its relationships with lawyers and law firms.

Timeshare Exit Team, errr . . . Reed Hein, errr . . . Reed Hein & Associates.

The full name of the company is Reed Hein & Associates, LLC.

Formed in 2012 as World Mark Travel, the company’s name changed to Reed Hein & Associates in 2013, when Brandon Reed and Trevor Hein decided to focus on “timeshare exits.”

Ever wonder why they chose the name Reed Hein & Associates?

Reed Hein & Associates is a consumer protection firm that represents clients and that charges a fee for its services.

“Consumer Protection Firm”

For the first several years of Reed Hein’s existence, the company used the website reedhein.com. The website described Reed Hein as a “consumer protection firm,” and said that “if you have reason to believe that you have been defrauded by a business, it is crucial to speak to a consumer advocate about your situation.”

The website said that Reed Hein “represents consumers,” and that “you can rely on our firm to deliver effective direction at each step of the way, answering your questions and preparing the strongest case for you.

Reed Hein — a “consumer protection firm” that has “associates.”
Not a law firm.

Timeshare Exit Team

From as early as 2013, Reed Hein & Associates did business as Timeshare Exit Team, and customer agreements as late as 2018 have the logo of both Reed Hein and Timeshare Exit Team.

Early agreements distinguished between Reed Hein’s “fee,” and other “costs,” and referred to customers as “clients.”

Starting in 2016, somebody inside Reed Hein decided that the word “client” might create problems. The company’s agreement changed. “Clients” became “customers.” The agreements also began to include a disclosure: “Reed Hein is not a law firm.”

Reed Hein had changed a few words and added a disclosure.

Reed Hein never really changed the way it does business.


To this day, when a Reed Hein associate sends an email message to a client, the footer states that the email message “may contain confidential and legally privileged information subject to attorney/client privilege.” The footer also states that “email transmission is not intended to waive the attorney-client privilege or any other privilege.”

Why is Reed Hein telling customers that their communications with a company employee might be subject to the attorney-client privilege? Are company employees lawyers?

Under what circumstances are Billy Carter’s email messages to Reed Hein customers subject to the attorney-client privilege? Is Billy Carter a lawyer?

To this day, Reed Hein asks customers to sign a “special power-of-attorney,” in which Reed Hein embraces the “legal duty to act solely in the interest of the principal and to avoid conflicts of interest,” and the “legal duty to keep the principal’s property separate and distinct from any other property owned or controlled by the company.”

These are fiduciary duties, proper to lawyers. Why is Reed Hein embracing these duties in a power-of-attorney form?

Transparency & Clarity

On the one hand: Reed Hein & Associates is a consumer protection firm that prepares the strongest case possible for its clients. The firm charges a fee for its services, and the client may incur additional costs during representation.

On the other hand: Reed Hein is not a law firm.


Value to Clients

In a previous blog post, we explained the position of Hancock.Law: Reed Hein violates the Consumer Protection Act by claiming the authority to engage in the practice of law.

If you have questions about your legal rights, schedule time with a lawyer who knows the facts of this case and who discloses the facts to his clients.

This blog post isn’t legal advice.
To schedule a free consultation with Hancock.Law, call us 24/7 at (206) 785-7019.

Author: David Hancock

consumer lawyer

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